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I'm having trouble placing an order.
Start by
double-checking that all required fields at checkout are filled in and that our payment method is accepted. If the page isn’t loading properly, try refreshing your browser or switching to a different one.
If you’re still having trouble, email support@oldbarrelspice.com with the following:
- A list or screenshot of what’s in your shopping cart
- Your shipping address
We’ll create the order for you and send an invoice link so you can complete checkout with just a click. If you’d
like any promo codes or Loyalty Club rewards applied, let us know in your message.
Why won’t my credit card go through?
If your card isn’t being accepted, it’s often due to an incorrect CVC code or a billing address mismatch with what your bank has on file.
Double-check both fields. You can also uncheck the “Use shipping address as billing address” box to manually enter your billing address. Make sure it matches your credit card account exactly, then try again.
If the issue continues, try using a different card or payment method, such as Shop Pay, PayPal, or Apple Pay, and contact your bank to confirm there are no holds or restrictions on the card.
How do I use a discount code?
At checkout, enter your code in the Discount code or gift card field and click Apply to update your total before placing your order.
Only one product or order discount can be used per order. This includes Loyalty Club rewards and birthday codes, though these can be combined with certain shipping discounts when specified.
If your code isn’t working, double-check that it’s still valid and that your order meets any required conditions, such as minimum purchase amounts or eligible items.
I'm having trouble with a discount.
Start by checking that your order meets all requirements for the promotion. Some discounts require a minimum purchase, specific eligible items, or a qualifying product in your cart before the discount applies.
Only one product or order discount can be used per order. However, discounts can be combined with certain shipping offers, such as VIP perks or free shipping codes when specified.
If you’re using a discount code, make sure it’s entered correctly with no typos or extra spaces.
Some promotions are one-time use, automatically applied, or may have expired.
Review the promotion details to confirm eligibility.
Can I use more than one discount code on an order?
Only one product or order discount can be used per order.
This includes Loyalty Club rewards and birthday codes.
However, you can still combine one of these with certain shipping discounts, such as free shipping codes.
How do I use a gift card?
At checkout, enter your gift card code in the Discount code or gift card field and click Apply to update your total before placing your order.
If your gift card balance doesn’t cover the full total, you can pay the remaining amount with another accepted payment method.
Gift cards can be used online or in-store and do not expire.
Only one product or order discount (such as a Loyalty Club reward or promo code) can be applied per
order, but you can still use a gift card
along with those.
How do I check my gift card balance?
You can check your gift card balance anytime by visiting our Gift Card Balance page.
Enter your gift card code in the field provided, and your available balance will display automatically.
Can I edit my order?
Once your order has been placed, we’re usually not able to make changes directly.
However, depending on its status, we may still be able to help.If your order hasn’t shipped yet, contact us right away at support@oldbarrelspice.com. We can often update your shipping address, items, or delivery method before fulfillment.
If your order has already shipped, changes can’t be made. You may be able to request a reroute directly with the carrier, though this isn’t guaranteed.